Privacy

This text explains what information RAD collects from website users, what it is used for, and who can access it.

• Account: name, email and password (stored hashed).
• Orders: name, phone, city, address and postcode.
• Payment: the receipt image and transfer tracking number. We never ask for your full card number or PIN.
• Custom orders: the text, images, sketches and voice notes you send to describe your idea.
• Messages and reports: contact-form messages and damage reports, with their photos.
• Policy acceptance: which version of these rules you accepted when ordering, and when.
• Technical: a session cookie for your bag and sign-in, your language choice in your own browser, and, when enabled, aggregate visit statistics from Google Analytics.

• Processing, shipping and tracking orders.
• Matching receipts to transfers and stopping one receipt being used twice.
• Making custom pieces and talking them through with you.
• Answering messages and reviewing damage reports.
• Improving the site with aggregate visit statistics.

We don't sell your information or share it with others for advertising.

• RAD team members who handle orders, messages and payments, each only as far as their role requires.
• The maker of a custom piece, to see your idea and references.
• The carrier, only your name, address and phone for delivery.
• Google Analytics, when enabled, only for aggregate visit statistics.
• Legal authorities, only when lawfully required.

Order and payment information is kept as long as needed for follow-up, returns, disputes and legal obligations. Messages and reports are kept until resolved and afterwards as a record.

Connections to the site are encrypted and passwords are stored hashed. Team access to the admin panel is limited by role.

• Seeing and correcting your account details on your account page.
• Asking what information we hold about you.
• Asking us to delete your account and data, except what the law requires us to keep.

Send these requests from the “Let's talk” page.

RAD's session cookie keeps your bag, sign-in and guest orders; buying isn't possible without it. Your language choice is stored only in your own browser.

Every update is published with its date, and earlier versions stay available on this page.